Refund policy

MatchDock refund policy

This policy explains how to request a refund for a MatchDock Pro subscription.

Payments through Paddle

MatchDock Pro payments are processed by Paddle as Merchant of Record. Paddle provides the applicable payment, tax, invoice, and transaction-refund flow.

Requesting a refund

To start a refund request or ask about eligibility, contact MatchDock at feedback@getmatchdock.com. Paddle may process an approved or legally required refund through the applicable payment flow. You may also use the buyer-support options provided in your Paddle receipt or customer portal.

Eligibility and consumer rights

Refunds are not automatic or universal. Eligibility depends on applicable law, Paddle's buyer terms and refund policy, and the circumstances of the transaction. Nothing in this policy limits any mandatory consumer right that applies to you.

Cancellation

Canceling a subscription prevents renewal after the current paid period and is not itself a refund request. See the MatchDock Terms for the approved cancellation and access rules.